SHIPPING & RETURNS

Shipping Policy

Free shipping within the U.S.

$30 flat-fee shipping to Canada and Mexico.

$50 flat-fee shipping all other International locations. 

Return & Exchange Policy

Levels return and refund policy applies only to Products purchased and located within the continental United States. If you want to return any Products purchased and located within the continental United States within the trial period after your receipt, please follow the process for each product category:

 

1) Cushions: a) Try the Levels Cushion for 30 days from the receipt of the cushion. b) Not Satisfied? Contact us at: hello@levelsinteractive.com before the conclusion of the 30-day trial period to obtain a Return Authorization and arrange a return. The buyer is responsible for return shipping cost. For any non-cushion product, Levels is not responsible for any costs incurred from repackaging and cannot reimburse customers for a replacement box or packaging services. c) Refunds are paid AFTER the cushion is RECEIVED in good condition by Levels Cushion for recycling or charitable donation. This is to eliminate the gray market for returned cushions on eBay, Craigslist, etc. The funds can only be returned to the original form of payment. d) Exclusions: a. If the cushion was purchased from a third-party source, such as Amazon or Groupon, returns are different and subject to each respective retailers’ policy. As such, the 30-day trial on the purchase does not apply. b. If the cushion is purchased by international customers outside the continental US, customers are responsible for the shipping costs associated with the cushion return. We define this household-wide policy by your customer name, or shipping address, or billing method/account, or billing address. c. Cushions must be in a condition suitable for donation to be eligible for return (i.e., no stains, tears, excessive odors, or soiling) with the law tag attached to the cushion and in its original, unaltered state.

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